Shipping, Return, and Refund Policy

At Hpg Shop, we strive to offer the best experience for our customers. Please find below the details of our policies:

Shipping Policy

  • Orders are delivered within 2 to 5 days from the date of purchase.
  • In case of any delay, our team will contact you via WhatsApp or you can reach us at 01100019109 for updates.

Return and Exchange Policy

  • Exchange: Products can be exchanged within 2 to 5 days after receiving the order.
  • Return: Products can be returned within 14 days, provided they are unused, unopened, and in their original packaging.
  • Shipping Costs:
    • If there is an issue with the product related to packaging or storage, Hpg Shop will cover the shipping costs for exchanges or returns, and the customer is entitled to a full refund.
    • If the return or exchange is for any other reason, the customer will be responsible for the shipping costs.

Refund Policy

  • If the shipping company supports refunding payments during the return process, the amount will be refunded immediately.
  • If the shipping company does not provide a refund option, Hpg Shop will process the refund within 14 days using online money transfer methods.

For any assistance or inquiries, please contact us at info@e-hpg.com or via WhatsApp at 01100019109.